PRIVACY
PRIVACY
Ordering RaceRoom products Online is designed to be as simple as possible, while allowing maximum security and privacy for all your details.
ENCRYPTION
Crucially, unencrypted credit card details will not be stored on our server, and will be sent only in encrypted form.
COLLECTING ANONYMOUS INFORMATION
We automatically collect general website traffic information (such as how many people have visited the site, most popular pages etc). This information is collected into aggregate results in order to evaluate our service and business practice in an effort to provide you with an optimum shopping service.
We may share non-personal, aggregated information with other RaceRoom Divisions, our partners or product distributors for research purposes. We will never identify or disclose individual customers or visitors information or purchases but may disclose how many customers bought a specific item or used a specific service such as am email list.
COLLECTING PERSONAL INFORMATION
We collect personal information submitted by you to manage and deliver your order or as part of an entry to a competition or product review. We do not disclose personal information for any other purpose.
USE OF PERSONAL INFORMATION
We will use personal information as supplied by you to process and deliver your order. We will disclose personal information such as your delivery address to a delivery service provider (ie a courier) as selected by you when you place your order. We also retain your order details in a secure offline system that is NOT connected to the internet. This is so we have a record of your order should you wish to return or exchange an item at a later date.
Under no circumstances will RaceRoom.Com sell or receive payment for licensing or disclosing your personal information.
COOKIES
For added convenience, we have employed a “cookie” system for our website. A “cookie” is a small file placed on a customer’s machine which lets our site store information. This information allows us to make our site easier to use. Cookies allow our servers to keep track of customer details between visits to our site. The information stored by the cookie includes the data that is provided during online registration. This information is only accessible online when a customer enters their username and password. Other information stored by the cookie includes website traffic data. This is not used to identify individual details but only collated into aggregate anonymous results in order to evaluate and improve our shopping service for our customers.
Credit card information is never stored in the cookie.
PRIVACY
Personal information like address, phone etc is only accessible after supplying a username and password. You must login before you can check your Order Status, View/Edit their Registration details, order Online.
Once you have logged in your account will remain open until you quit the browser.
EMAIL ADDRESSES
We will store your email address if you: send us a query; place an order or subscribe to an email list. Your email addresses is used for the purpose you provide it for and statistical information.
They are never disclosed for any other purpose.
SPAM
We will never knowingly send you electronic messages without your consent. For more information on the ‘Spam Act 2003′ please visit the United Kingdom Government’s website:
CREDIT CARD
Unencrypted credit card information is NOT stored on our internet servers. When you place an order our website encrypts and passes all order information to our back-office system. This system is not connected directly to the internet.
THIRD PARTIES
RaceRoom.Com never sells personal or anonymous information to third parties. Our business arrangements with third party service providers provide for complete confidentiality and adhere to the ABC’s Editorial Policy.
FEEDBACK AND COMPLAINTS HANDLING PROCEDURE
The RaceRoom.Com Shop welcomes feedback and attends to all complaints promptly. Please write to us using the contact information presented on this page:
RaceRoom UK: A Division Of KW Automotive UK Ltd
The Barn, Ropers Green Lane, Rochester, Kent ME3 8AD Tel: 0845 0212549
PEACE OF MIND
We will only use your details and order information, including mailing addresses, email address, and phone number, to fulfill your order and to advise of the status of the order.
END-USER LICENCE AGREEMENT
We would like to point out that virtual game content of the RaceRoomStore can only be used in RaceRoom Racing Experience (R3E) developed by RaceRoom Entertainment GmbH.
Therefore, these contents are part of the End User License Agreement ("EULA") for RaceRoom Racing Experience.
http://game.raceroom.com/en/about/eula/
DELIVERY AND CONTRACTUAL REGULATION REGARDING THE COSTS OF RETURN UPON CANCELLATION
We deliver within the UK mainland, Nothern Ireland, Wales, Scottish Highlands & Islands. Please contact our Sales Team for deliveries to Ireland or to Channel Islands.
If you exercise your right to cancel, then this agreement shall apply. Please contact the sales team and request a returns number. You will bear return delivery cost. You must send the goods back to our contact address (below) in the original packaging with a copy of your invoice.
KW automotive UK Ltd
The Barn
Ropers Green Lane
Rochester
Kent
ME3 8AD